Refund policy

At Fizculture, we are committed to providing our customers with high-quality, fresh, and healthy food options. We understand that there may be instances where you may need to return a product, and we want to ensure a smooth and transparent process for our valued customers. Please read our return policy carefully to understand your options.

1. Satisfaction Guarantee: We strive to meet and exceed your expectations with every order. If, for any reason, you are not satisfied with the quality of the products you receive, please contact our Customer Service team within 24 hours of receiving your order. We will work with you to address your concerns and find a suitable solution.

2. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on your preference. To expedite the process, kindly provide a clear photo of the damaged or defective item along with your order number.

3. Incorrect Orders: In the rare event that you receive an incorrect item in your order, please notify us within 24 hours of receiving the delivery. We will rectify the mistake by either sending you the correct item or issuing a refund.

4. Refund Policy:

  • Refunds for damaged, defective, or incorrect items will be processed within 3-5 business days after verification.
  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds may take additional time to reflect in your account depending on your financial institution.

5. Cancellation Policy:

  • Orders can be canceled up to 24 hours before the scheduled delivery time.
  • To cancel an order, please contact our Customer Service team with your order number.

6. Subscription Plans:

  • Subscriptions can be modified or canceled at any time before the next billing cycle.
  • Refunds for subscription plans will be prorated based on the unused portion of the subscription.

7. Contact Information:

  • For all return-related inquiries or to report an issue, please contact our Customer Service team at info@fizculture.ge or call our helpline at +995 599-73-66-44.

Note: Fizculture reserves the right to update or modify this return policy at any time without prior notice. Customers are encouraged to review the policy periodically for changes.